Thursday, 12 February 2009

Rules of Computers and Technical Support and Stuff

(No. 73 in an Occasional Series of, er, 8,943)

  • The more stupid a thing your user has done, the more likely they are to need to get a little dig in about how the system shouldn't have let them do it. So it's your fault really.
  • If, on the other hand, at any other moment in their entire working life the system gives them insufficient freedom to do, er,  absolutely anything at all they would like to do with it, then it's a very very bad system.
  • Hmph. I suppose even the BOFH perhaps started off all well-intentioned and smiley and lovely ... er, or maybe not ...

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