Totally brilliant, 10/10. Martha's lost mobile phone sorted out in seconds, replacement on its way, absolute minimum pain and hassle. And a nice Geordie accent too. What could be better?
As you know I like to be rude about companies being useless. This lot, on the other hand, deserve a big bunch of flowers and a strawberry yoghurt for their superb service. Thank you very much, roger dodger, Vogel out.